in General Funeral Industry Discussion by connectingdirectors, 07-29-10 in General Funeral Industry Discussion by pking, 06-16-10 in Business Exchange Feature Articles Discussion by Andy Werner, 04-13-10
U.S. Cremation ... Satisfies ... Atlantic Crematory’s Growing Business
U.S. Cremation Equipment’s “Classic” Satisfies:
The Needs of Atlantic Crematory’s Growing Business
Altamonte Springs, FL -- January 2010 -- When U.S. Cremation Equipment recently installed its signature “Classic” model at Atlantic Crematory, it tripled the trade service’s capacity. In the process, it taught Atlantic’s president, Tim Harman, an important lesson: sometimes you get more than you expect.
Harman added cremation services to his Maryland-based company in July 2008. He purchased a crematory from a competitor of U.S. Cremation Equipment and quickly discovered it did not provide the output his growing business required – and that the salesperson had promised. During peak workloads he needed to be operational 24 hours a day, and his equipment was falling far short.
He started his search for a cremator with the features and capacity he needed at a price that fit his budget and from a company that stands behind its product. U.S. Cremation Equipment’s “Classic” met all those requirements, and more.
The “Classic” requires no cool down between cremations (a feature not available on competing equipment in its price and size class) and can operate 24 hours during periods of peak demand. Eliminating cool-down results in faster cremation cycles, longer refractory life and can reduce fuel usage by up to 50% on the second and successive cremations of the day. “This is the machine I should have had from the start,” notes Harman who points out that the computer-controlled operating system, standard on the “Classic,” would be an expensive feature available from competitors and only on higher-priced models.
Beyond increased productivity, Harman is most impressed by U.S. Cremation Equipment’s unmatched service. “Everyone has done an outstanding job for us, from truly listening to our needs to their round-the-clock availability – we have cell phone numbers, even for people at the top,” said Harman. He was impressed when the president of the company spent a week at Atlantic Crematory to ensure that all was installed properly and working efficiently.
“Customer satisfaction is more than a slogan with us,” remarks Cal Wilkerson, Vice President of Sales & Marketing of U.S. Cremation Equipment. “It’s an obsession and we want it to be a hallmark of our company. The staff is trained to respond immediately should problems occur. Most problems can be handled by phone, but in rare cases when an on-site visit is needed, a technician is sent within 24 hours.”
As Atlantic Crematory continues to thrive – including a recent state contract for 1200 cases per year – they are equipped to meet the needs of their growing list of customers.
The Needs of Atlantic Crematory’s Growing Business
Altamonte Springs, FL -- January 2010 -- When U.S. Cremation Equipment recently installed its signature “Classic” model at Atlantic Crematory, it tripled the trade service’s capacity. In the process, it taught Atlantic’s president, Tim Harman, an important lesson: sometimes you get more than you expect.
Harman added cremation services to his Maryland-based company in July 2008. He purchased a crematory from a competitor of U.S. Cremation Equipment and quickly discovered it did not provide the output his growing business required – and that the salesperson had promised. During peak workloads he needed to be operational 24 hours a day, and his equipment was falling far short.
He started his search for a cremator with the features and capacity he needed at a price that fit his budget and from a company that stands behind its product. U.S. Cremation Equipment’s “Classic” met all those requirements, and more.
The “Classic” requires no cool down between cremations (a feature not available on competing equipment in its price and size class) and can operate 24 hours during periods of peak demand. Eliminating cool-down results in faster cremation cycles, longer refractory life and can reduce fuel usage by up to 50% on the second and successive cremations of the day. “This is the machine I should have had from the start,” notes Harman who points out that the computer-controlled operating system, standard on the “Classic,” would be an expensive feature available from competitors and only on higher-priced models.
Beyond increased productivity, Harman is most impressed by U.S. Cremation Equipment’s unmatched service. “Everyone has done an outstanding job for us, from truly listening to our needs to their round-the-clock availability – we have cell phone numbers, even for people at the top,” said Harman. He was impressed when the president of the company spent a week at Atlantic Crematory to ensure that all was installed properly and working efficiently.
“Customer satisfaction is more than a slogan with us,” remarks Cal Wilkerson, Vice President of Sales & Marketing of U.S. Cremation Equipment. “It’s an obsession and we want it to be a hallmark of our company. The staff is trained to respond immediately should problems occur. Most problems can be handled by phone, but in rare cases when an on-site visit is needed, a technician is sent within 24 hours.”
As Atlantic Crematory continues to thrive – including a recent state contract for 1200 cases per year – they are equipped to meet the needs of their growing list of customers.
